Refunds and Returns Policy
Effective Date: 18/12/2024
At Jawelries Pvt Ltd (referred to as “we”, “our”, “us”), we want you to be completely satisfied with your purchase. If you are not fully satisfied with the products you received, we offer a straightforward returns and refunds process. This policy outlines the conditions, timeframes, and steps for returning products and obtaining refunds.
By making a purchase on jawelries.com, you agree to the terms outlined in this Refunds and Returns Policy.
1. Eligibility for Returns and Refunds
We accept returns and provide refunds under the following conditions:
- Timeframe: You can return items within 30 days from the date of delivery.
- Condition of Products: Items must be unused, undamaged, and in their original packaging. All tags, labels, and accessories must be intact.
- Exclusions: Customized or personalized products are not eligible for returns or refunds unless they are defective or damaged upon receipt.
- Defective or Damaged Products: If your product is faulty, damaged, or incorrect, you are entitled to a full refund or exchange.
2. Process for Returning Products
To initiate a return, please follow these steps:
- Contact Us: Send an email to Jajewelriess@gmail.com within 30 days of receiving your product. Please include the following information in your email:
- Your order number
- The product(s) you wish to return
- A description of the issue (if applicable)
- Photos of any damaged or defective items (if applicable)
- Return Authorization: Once we receive your request, we will provide instructions for returning the product. We may require you to ship the item back to us, and we will provide you with a return address.
- Return Shipping: You are responsible for return shipping costs unless the item is damaged or incorrect. If the item is faulty or was delivered incorrectly, we will cover the return shipping cost. We recommend using a trackable shipping service for your return.
- Refund or Exchange: Once we receive and inspect the returned product, we will process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days. If you choose an exchange, we will send the replacement item as soon as possible.
3. Refund Conditions
- Refunds will be issued only if the product meets the conditions outlined in this policy (unused, undamaged, and in original packaging).
- We will deduct any return shipping costs from your refund if the return is not due to our error (e.g., if the item is returned because you changed your mind or ordered the wrong size).
- If you are eligible for a refund, the amount will be credited to the original payment method used for the purchase.
4. Non-Refundable Items
The following items are not eligible for returns or refunds:
- Customized or personalized jewelry
- Items marked as final sale or clearance
- Products that have been worn, damaged, or altered after receipt
5. Exchange Policy
If you receive a damaged or incorrect item, you can request an exchange. The new product will be shipped to you once we receive the returned product. If the exchange request is due to a size or style change, we will require you to cover the return shipping cost.
6. Customer Support
If you have any questions about your return or refund, or if you need assistance with the process, please contact our customer support team:
Email: Jajewelriess@gmail.com
Address: 45, Al Nahyan Street, Al Danah, Zone 1, Abu Dhabi, United Arab Emirates.
We are available to assist you during business hours, Sunday to Thursday, from 9:00 AM to 6:00 PM (UAE time).
7. Important Notes
- Please ensure the product is properly packed for return shipping to prevent damage during transit.
- Refunds or exchanges will not be processed for products that do not meet the criteria outlined above.
- The return process may take several business days, so we appreciate your patience.
We aim to provide a fair and transparent returns and refunds process to ensure you are happy with your purchase. Thank you for choosing jawelries.com!